Skip to main content
COVID-19 Update

COVID-19 Assistance for MEFA Loan Borrowers

During this challenging time, MEFA is here to help you with options available for MEFA Loan borrowers having trouble making loan payments. Please reach out to our loan servicing provider AES at (800) 233-0557 so that we can work together to determine a solution that is best for you and your family. You may also engage with AES via their self-service website, mobile app, and social channels.

COVID-19 Assistance for MEFA Loans


We know these are challenging times, and we are committed to serving you.

If you are experiencing economic hardship, we are here to help you with your MEFA Loan payment through an individualized approach. Please review our frequently asked questions below to find the information you need.  Also, please be assured that we will continue to monitor the situation and will update our site as needed.

Our Service Dedication

COVID-19 Frequently asked questions


I am having trouble making my MEFA Loan payment due to COVID-19. What can I do?

We have relief options available. Please call our loan servicing provider, American Education Services (AES), at (800) 233-0557. A dedicated AES representative will work with you one on one to create a solution that meets your individual needs. You may also engage with AES via their self-service website, mobile app, and social channels. Options for relief include:

  • A Natural Disaster Forbearance, during which no payments are due. While interest continues to accrue, it will not be capitalized, which means it will not be added to your principal amount outstanding at the end of your forbearance period. No payments are required during your forbearance period, but you are welcome to make payments to pay down the total cost of your loan.
  • After the Natural Disaster Forbearance, if your economic hardship continues, we will work with you to provide additional relief, including a modified payment plan.
  • A modified payment plan, which could provide a temporary reduction in your monthly installment, allowing you to continue the paydown of your loan(s) during these challenging economic times.

The federal government is suspending all interest and repayment on federally held loans until September 30th. Does that apply to my MEFA Loan?

MEFA Loans are private loans, not federally held loans, and are not covered by the recent federal government announcement and subsequent updates. However, if you have been financially impacted by COVID-19, MEFA does have relief options available. Please reach out to our loan servicing provider, AES, at (800) 233-0557.

Can you explain forbearance?

Forbearance provides short-term relief, by temporarily suspending the repayment of your loan(s) for a period of time. Please be aware that while forbearance allows you to skip payments, it will extend the life of the loan. It will cause a loan to accrue more interest over the life of the loan, which will increase the overall cost of borrowing.

If my MEFA Loans are put into a forbearance, what happens to my interest?

While your MEFA Loans are in forbearance, interest will continue to accrue but will not capitalize, which means it will not be added to your principal amount outstanding at the end of your forbearance period.

If I enter into forbearance now, and I experience economic hardship at another time during the repayment of my loan, will I have relief options available at that time?

Yes, entering into forbearance during this COVID-19 pandemic does not preclude you from seeking future payment relief in the event of an additional economic hardship during the life of your loan.

I am considering refinancing my private and federal loans. What do you think?

Due to the current landscape related to COVID-19, MEFA recommends you carefully review your current and potential future benefits on your federal loans before refinancing with a private education loan. When you refinance your federal student loan debt with MEFA, you will lose current and future benefits associated with your federal student loan. Currently, there are changes that temporarily waive interest and suspend your obligation to make payments on federally held loans. You can learn more about these benefits by contacting your federal student loan servicer.

Share FacebookTwitterLinkedinEmail