Our online loan certification system is designed to be comprehensive, secure, and easy to use. These instructions can help you get the most out of this system.

General, Login and Profile Settings

What are the requirements for my password?

  • At least eight characters in length
  • At least one lowercase letter, one uppercase letter, and one number
  • No symbols or other special characters

Can I reuse my passwords?

Yes. However, for security reasons, the system will not allow you to reuse your three previous passwords.

Why does my password expire after 90 days?

To help you protect personal information about your loan, disbursements, and certification, we use SSL encryption to protect data as it travels along its path to your desktop. We also require periodic password changes as further protection. View our privacy policy to learn more.

How can I change my password?

You can change your password as often as you like through the “Change Password” link at the bottom of the right-hand side bar. You will need your current username and password. If you have any questions, call us at 617.224.4814.

What should I do if I can’t remember my password?

You can reset your password online. On the Login page, click “Forgot Your Password?” and enter your username, and then answer the security question. MEFA will email you a temporary password, and when you use this temporary password to log in we will ask you to create a new password. If you have any questions, call us at 617.224.4814 for assistance.

After I apply for security to the College Administration data, how will I find out my new ID?

MEFA will contact you with your login and password, usually within 24 hours after we receive your security request form.

What does “User ID is locked out” mean?

It means that you have unsuccessfully tried to log in more than three times. Please call us at 617.224.4814 and we will reset your password.

How do I log out?

Just click the “log out” button at the top of the right-hand side bar, or close your browser to automatically clear out your session. Please be sure to close your browser after you have accessed your student data, especially if you use a shared computer.

Can I change my security question?

Yes. You can change your security question as often as you like through the “Security Question” link at the bottom of the right-hand side bar. You will need your username and password. If you have any questions, call us at 617.224.4814.

Can I use a web browser other than Internet Explorer?

Yes. In addition to Internet Explorer, you can use Firefox, Safari, Chrome, and other browsers. Our website is best viewed using these or later versions: Microsoft Internet Explorer 8.0, Firefox 4.0, Safari 4.0, and Chrome 9.0. Also, we recommend a screen resolution of 1280 x 1024 or higher. Please contact us if you need help logging in.

School Administrator Menu

Why can’t I click on the options on the school administrator menu page?

You may have access to more than one branch code for your school. Please enter an eight-digit Federal School + Branch code and click “Get School.” Once you select a school, the options should be enabled.

How do I find the Application ID for my students’ loans?

The Application ID (also called “IntID”) appears on the loan documents at the top right-hand corner. To safeguard students’ privacy, we suggest that you use an identifier other than a Social Security Number.

Loan Status

How can I download my Loan Status data into Excel?

Click on the download link at the top left-hand side of the report. Each time you download Loan Status data to your desktop via Excel, the new file will be given a different name. You will still be able to change the name of the downloaded file when you save it.

How do I change the criteria and get new results for my search?

In the right-hand corner of any light blue header bar, you will see an “Open/Close” indicator with an arrow pointing up or down. Click on the arrow to expand the section, view details, and make changes.

Can I see all search results listed on one page instead of limiting the number of rows displayed to 25, 50, or 100 records per page?

You can see a complete list on one page by downloading the data to an Excel file. We limit the number of rows per page on our website to maintain efficient system response times.

Certifications

Can I request email reminders to let me know when I have loans ready to certify?

Yes. You can request reminders by selecting “Email Notifications” in the “My Profile Settings” section on the bottom of the right-hand side bar.

How are the records on my Certification List sorted?

Loans are sorted by name only.

What format should I use when entering Graduation Dates and Loan Periods?

Enter data for month and year only in the following format: mm/yyyy. Be sure to include the forward slash (/) when entering the date. Note that the Loan Period Start date is always the first day of the specified month, and the Loan Period End and Graduation date is the last day of the specified month.

How do I find out who certified a loan?

On the detail page for the loan, click on the tab labeled “History.” You will see a list of transactions, with a date and username included for each. Some transactions (such as cancellations) are listed as “system” transactions because they were completed by a specific system process, even though the initial request was made by a school user.

How can I be sure that my certifications were submitted successfully?

You will see each student’s name listed while your certifications are processing, and a green box will appear for each student when the system has completed processing that student’s certification. When all certifications are complete, you can return to certifying loans. If a red box appears, that student’s certification was not completed, and you will have the opportunity to resubmit.

Why might my certification not process (red box instead of green box)?

Since the transactions are updated live against the loan transaction system rather than in nightly batches, occasionally a student’s loan record may be undergoing updates or review at the time you are certifying. A record that’s being accessed by another system user cannot be updated. If you have concerns about a certification that is not completing, please call us at 617.224.4814.

Why would I be required to login again?

There are two possible reasons:

  1. Your connection to the MEFA website may have been briefly interrupted due to local or external communication problems.
  2. You may have exceeded the timeout limits for your session (more than 30 minutes without a save on the Certification or Update screens).

If you think you might be interrupted while certifying loans online, we recommend that you break up your certification entries into small groups and save your work frequently.

If a student’s eligibility increases or decreases after I certify the loan, can I still make changes?

At any time before the first disbursement, you can change the certified loan amount, disbursement amounts, and disbursement dates through either the View Loan Status page or Update Loan page. After the first disbursement has been sent, you can modify subsequent disbursements. Once the loan is fully disbursed, you cannot make any changes.

Disbursement 

Where can I see pending disbursements?

To see pending disbursements, click on the students name on the View Loan Status page or look up the individual loan on the Loan Update page.

Is summary data (total by date) downloadable?

No. Summary data is for quick reference view only. It cannot be downloaded.

Can I select more than one disbursement week for display or print?

Yes. You can enter start and end dates representing a range of up to 90 days (approximately 12 weeks). Disbursement rosters are available for one year prior to today’s date. Remember that when you download, you can choose to mask all but the last four digits of the Social Security Numbers to protect students’ privacy.

How do I reformat Social Security numbers after I download my data?

By default, any leading zeroes in Social Security Numbers will be truncated when you view the file in Excel, but the full number remains available “behind the scenes.” To format this field to display all nine characters:

  1. Highlight the SSN column.
  2. Go to the Format menu and select Cells.
  3. Under the Number heading, choose Custom.
  4. Type nine zeroes in the available box (000000000).
  5. Click OK.

Do you have any other suggestions to ensure successful handling of downloaded Disbursement Roster files?

When you are naming a downloaded file, you may want to indicate the file’s disbursement date range for later reference. Also, we recommend that you coordinate with co-workers to avoid multiple downloads and storage of the same information.

Refunds 

Where should I send a refund?

Send a refund to:

MEFA
60 State Street, Suite 900
Boston, MA, 02109

Can I send a refund electronically?

No. At this time, we are not able to process refunds electronically.