General, Login and Profile Settings
- At least eight characters in length
- At least one lowercase letter, one uppercase letter, and one number
- No symbols or other special characters
Yes. However, for security reasons, the system will not allow you to reuse your three previous passwords.
You can change your password as often as you like through the "Change Password" link at the bottom of the right-hand sidebar. You will need your current username and password. If you have any questions, call Stephanie Wells at 617-224-4809 or Jonathan Sparling at 617-224-4846.
You can reset your password online. On the Login page, click "Forgot Your Password?" and enter your username, and then answer the security question. MEFA will email you a temporary password, and when you use this temporary password to log in we will ask you to create a new password. If you have any questions, call Stephanie Wells at 617-224-4809 or Jonathan Sparling at 617-224-4846 for assistance.
MEFA will contact you with your login and password, usually within 24 hours after we receive your security request form.
It means that you have unsuccessfully tried to log in more than three times. Please call Stephanie Wells at 617-224-4809 or Jonathan Sparling at 617-224-4846 and we will reset your password.
Just click the "log out" button at the top of the right-hand sidebar, or close your browser to automatically clear out your session. Please be sure to close your browser after you have accessed your student data, especially if you use a shared computer.
Yes. You can change your security question as often as you like through the "Security Question" link at the bottom of the right-hand sidebar. You will need your username and password. If you have any questions, call Stephanie Wells at 617-224-4809 or Jonathan Sparling at 617-224-4846.
School Administrator Menu
You may have access to more than one branch code for your school. Please enter an eight-digit Federal School + Branch code and click "Get School." Once you select a school, the options should be enabled.
The Application ID (also called "IntID") appears on the loan documents at the top right-hand corner. To safeguard students' privacy, we suggest that you use an identifier other than a Social Security Number.
Click on the download link at the top left-hand side of the report. Each time you download Loan Status data to your desktop via Excel, the new file will be given a different name. You will still be able to change the name of the downloaded file when you save it.
In the right-hand corner of any light blue header bar, you will see an "Open/Close" indicator with an arrow pointing up or down. Click on the arrow to expand the section, view details, and make changes.
You can see a complete list on one page by downloading the data to an Excel file. We limit the number of rows per page on our website to maintain efficient system response times.
Yes. You can request reminders by selecting "Email Notifications" in the "My Profile Settings" section on the bottom of the right-hand sidebar.
Loans are sorted by name only.
Enter data for month and year only in the following format: mm/yyyy. Be sure to include the forward-slash (/) when entering the date. Note that the Loan Period Start date is always the first day of the specified month, and the Loan Period End and Graduation date is the last day of the specified month.
On the detail page for the loan, click on the tab labeled "History." You will see a list of transactions, with a date and username included for each. Some transactions (such as cancellations) are listed as "system" transactions because they were completed by a specific system process, even though the initial request was made by a school user.
You can always check on the status of a student's loan by pulling up the record by Application ID or SSN and clicking on the name of the student to see the loan detail. Or you can view the status of loans through the Loan Status Report.
There are two possible reasons:
- Your connection to the MEFA website may have been briefly interrupted due to local or external communication problems.
- You may have exceeded the timeout limits for your session (more than 30 minutes without a save on the Certification or Update screens).
If you think you might be interrupted while certifying loans online, we recommend that you break up your certification entries into small groups and save your work frequently.
At any time before the first disbursement, you can change the certified loan amount, disbursement amounts, and disbursement dates through either the View Loan Status page or Update Loan page. After the first disbursement has been sent, you can modify subsequent disbursements. Once the loan is fully disbursed, you cannot make any changes.
When you are naming a downloaded file, you may want to indicate the file's disbursement date range for later reference. Also, we recommend that you coordinate with co-workers to avoid multiple downloads and storage of the same information.
To see pending disbursements, click on the student's name on the View Loan Status page or look up the individual loan on the Loan Update page.
No. Summary data is for quick reference view only. It cannot be downloaded.
Yes. You can enter start and end dates representing a range of up to 90 days (approximately 12 weeks). Disbursement rosters are available for one year prior to today's date.
By default, any leading zeroes in Social Security Numbers will be truncated when you view the file in Excel, but the full number remains available "behind the scenes." To format this field to display all nine characters:
- Highlight the SSN column.
- Go to the Format menu and select Cells.
- Under the Number heading, choose Custom.
- Type nine zeroes in the available box (000000000).
- Click OK.
For questions about refunds, or to send a refund electronically, please contact our College Relations Team at email@example.com or (800) 449-6332, option 4.