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Our Service Dedication

MEFA's Commitment

These are challenging times for students and families all across the country. We recognize that the situation continues to evolve daily, and we are all experiencing many changes. We remain committed to high service levels for all of you who are planning, saving, and paying for education, today and in the future.

Please be assured that we will continue to monitor the situation and will update this page as needed. We appreciate your patience, and keep as our top priority the health and safety of our staff and you, the communities we serve.


A Special Message to MEFA Loan Borrowers

MEFA has options available to assist MEFA Loan borrowers who are experiencing economic hardship. Please call our loan servicing provider AES at (800) 233-0557 to discuss your options and determine a solution that is best for you. You may also engage with AES via their self-service website, mobile app, and social channels. Everyone's family circumstances are unique. 

Review our FAQs

MEFA Products

Product resources remain available through enhanced digital experiences and by phone.

U.Fund and Attainable Owners
Utilize Fidelity's Virtual Assistant, read a helpful article on market volatility, and find the latest details about your local Investor Center here.

U.Plan Owners
Log in online to manage your account, and if you have questions call a U.Plan representative at (888) 590-5653.

Undergraduate and Graduate Loans
Please call (800) 266-0243 or email us at mefaloans@mefa.org

MEFA Loan Borrowers
To manage your account, If you have questions about the repayment of your MEFA Loans, we encourage you to engage with our loan servicing provider AES via their self-service website, mobile app, social channels, or by phone at (800) 233-0557 (it would be helpful to have your account number ready). Please also view our FAQs here.

MEFA Loan Applicants 
If you have questions about undergraduate and graduate loans, call (800) 266-0243 or email mefaloans@mefa.org; for education refinancing loans (MEFA REFI), call (855) 433-7334 or email refi@mefa.org.

MEFA REFI Applicants
MEFA recommends you carefully review your current and potential future benefits on your federal loans before refinancing with a private education loan. When you refinance your federal student loan debt with MEFA, you will lose current and future benefits associated with your federal student loan. Currently, there are changes that temporarily waive interest and suspend your obligation to make payments on federally held loans. You can learn more about these benefits by contacting your federal student loan servicer.

Our Commitment

Though we won't see each other in the community during this recess in events, our ability to offer our expert guidance and information to support you as you plan for college and save toward your financial goals remains unchanged. Please take advantage of several ways to connect with us:

  • We have increased our offering of webinars, and invite you to register for one of these events, scheduled for both daytime and evening hours.
  • Our website, mefa.org, contains articles, videos, calculators, timelines, and blog posts, all with information to help you plan for the future.
  • We're active throughout the day, every day, on our social media platforms. Be in touch with us anytime through Facebook, Twitter, and LinkedIn.
  • Our college planning team remains committed to assisting you as you prepare for college. Please continue to reach out to us at (800) 449-6332 or collegeplanning@mefa.org with any questions. You may also request a one-on-one virtual appointment with a team member using our online form.

Pausing In-Person Events

Based on Governor Baker's guidance intended to prevent and mitigate the spread of COVID-19, we have paused our in-person community events to ensure the safety of all students, families, and partners.

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