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MEFA Focuses on High-Quality Customer Service in Selecting American Education Services

With AES, MEFA borrowers will benefit from a dedicated team of trained customer service representatives as well as a secure mobile app.

BOSTON [April 4, 2018]  -  The Massachusetts Educational Financing Authority is pleased to announce that MEFA borrowers will benefit from improved online and mobile technology for account management and continue to receive the high-quality customer support they expect as MEFA's loan servicing transitions to American Education Services (AES), a recognized leader in education loan servicing.

The transition of the account information of the approximately 124,000 MEFA borrowers to the AES loan serving platform is expected to begin April 7th. MEFA is requesting that all borrowers carefully read and follow the instructions they receive. The first notice to borrowers, being sent this week, will be from the outgoing loan servicing provider and will be followed by an introductory communication from the new loan servicing provider, AES. MEFA is reminding customers to review the instructions for making payments contained in communications from AES.

"High-quality customer service is a top priority for MEFA, and we believe our borrowers will appreciate the superior level of experience, resources, and technology that AES will offer them to manage their MEFA loan accounts. AES is an ideal choice, not only for its years of experience and impressive investment in technology, but also for its commitment to partnering with MEFA in a shared mission of public service," said Thomas Graf, Executive Director of MEFA, a state government authority dedicated to assisting students and families with planning, saving, and paying for college.

Benefits to MEFA Borrowers

With AES, MEFA borrowers will benefit from a dedicated team of trained customer service representatives available to assist them by phone, chat, email, and mail. In addition, MEFA borrowers will be able to manage their accounts at any time, on the go, with a secure mobile app that includes fingerprint authentication.

"AES emerged as the clear choice for a loan servicing provider in a competitive bidding process initiated by MEFA last fall. AES stood out for both its impressive investment in technology and in the training of its customer service representatives who will have the tools and knowledge to assist MEFA borrowers," said Graf.

AES is the student loan servicing operation of the Pennsylvania Higher Education Assistance Agency (PHEAA) with a 50-plus year history of providing quality customer service to millions of student loan borrowers through highly trained and experienced customer service representatives. PHEAA is a state agency with a public service mission.

MEFA borrowers with questions or concerns can call AES at (800) 233-0557 or MEFA at (800) 449-MEFA (6332).

About MEFA
MEFA is a not-for-profit state authority, not reliant on state or federal appropriations, established under Massachusetts General Laws, Chapter 15C. MEFA's mission, since its founding in 1982, has been to help Massachusetts students and families access and afford higher education and reach financial goals through education programs, tax-advantaged savings plans, low-cost loans, and expert guidance. All of MEFA's work aligns with the ever-present goal to support the independence, growth, and success of Massachusetts students and families. Visit to learn more or follow MEFA on Twitter @mefatweets and on Facebook at mefaMA.

Created in 1963 by the Pennsylvania General Assembly, the Pennsylvania Higher Education Assistance Agency (PHEAA) has evolved into one of the nation's leading student aid organizations. Today, PHEAA is a national provider of student financial aid services, serving millions of students and thousands of schools through its loan guaranty, loan servicing, financial aid processing, outreach, and other student aid programs. PHEAA conducts its student loan servicing activities nationally as American Education Services (AES). For more information, visit and

Lisa Rooney
Public Relations Manager
(617) 224-4838

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