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Guidance Counselors College and University Administrators
Home : About MEFA : Contact Us

We're always happy to help.

For phone calls about College Savings, call 1.800.449.MEFA (6332) during our business hours (Monday-Friday 9am-5pm EST) or email us at info@mefa.org. 

For phone calls about our loans, call 1.800.449.MEFA (6332) during our business hours (Monday-Friday 8am-10pm EST and Saturday 9am-3pm EST) or email us at info@mefa.org. We may refer you to one of our partners for specific issues.


Look up directions to MEFA.

For questions about MEFA loans call 1.800.449.MEFA (6332). We'll answer your questions about:
  • Loan terms
  • Interest rates
  • Different loan programs
  • Loan options

For questions about applications for MEFA loans call MEFA Loan Originations at ACS at 1.800.266.0243.

For questions about applying for a federal (Stafford or PLUS) loan call 1.866.460.MEFA (6332).

For questions about the financial aid application process call 1.800.449.MEFA (6332).

For loan repayment questions call MEFA's Specialized Servicing Department at ACS Servicing at 1.800.397.8386. We'll answer your questions about:
  • Repayment
  • Where to send your payment
  • Deferment/forbearance
  • Your billing statement
  • 1098s
  • Prepayments

For questions about the MEFA U.Fund College Investing Plan:
  • Get U.Fund brochures, applications, or other information, including live chat with a Fidelity representative at Fidelity.com/ufund
  • Call Fidelity sales and service at 1.800.544.2776
For questions about the U.Plan Prepaid Tuition Program:
For questions about the Home Equity Option call 1.800.842.1531 (choose option 1, then option 3).
If you are a college or university with a question call 1.800.842.1531 (Choose option 1, then option 1 again). We'll answer your questions about:
  • Changing/resetting password
  • Increasing/decreasing loan amounts
  • Canceling a loan
  • Certification

 

Our mailing address:     160 Federal Street
                                      4th floor
                                      Boston, MA 02110